town33 Terms & Conditions

By accessing the town33 website at town33.com, creating an account, making a deposit, or placing any wager or engaging in any gaming activity offered by town33, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety, together with the town33 Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

These Terms apply to all users of the town33 platform regardless of the device used (desktop, mobile browser, or any other access method), the product category accessed (Sportsbook, Live Casino, Slots, Lottery, or any other category now or in the future offered by town33), or the jurisdiction from which you access the platform.

Your continued use of the town33 platform following any amendment to these Terms constitutes your acceptance of the amended Terms. It is your responsibility to review these Terms periodically.

To be eligible to use the town33 platform, you must:

• Be at least 21 years of age at the time of registration and at all times while maintaining an active account;
• Be accessing the platform from a jurisdiction where online gaming is not expressly prohibited by applicable local law as it applies to your personal circumstances;
• Not be an employee, director, officer, agent, contractor, or affiliate of town33 or any of its related entities, or a close family member of any such person;
• Not be self-excluded from any gaming platform or subject to any exclusion order applicable to town33;
• Have full legal capacity to enter into binding agreements under the law of your jurisdiction.

town33 reserves the right to request identity verification documents at any stage. Failure to provide satisfactory documentation may result in the suspension or termination of your account and the withholding of any pending withdrawals pending satisfactory verification.

Each individual may hold only one (1) registered account on the town33 platform. The creation of multiple accounts by the same individual is strictly prohibited and may result in the immediate termination of all associated accounts and forfeiture of any balances held therein.

When registering your account, you agree to provide accurate, complete, and current information, including your full legal name, date of birth, residential address, and valid contact details. You agree to update this information promptly if it changes. town33 is not responsible for any loss or damage arising from your failure to maintain accurate account information.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login credentials with any third party. Any activity conducted through your account will be deemed to have been authorised by you. town33 will not be liable for any loss resulting from unauthorised access to your account due to your failure to maintain the security of your credentials.

If you suspect that your account has been accessed without authorisation, you must notify town33 immediately at [email protected]. town33 may, at its discretion, temporarily suspend your account pending investigation.

All transactions on the town33 platform are conducted in Malaysian Ringgit (MYR). town33 does not accept deposits or process withdrawals in any other currency. No foreign exchange conversion will be applied to your account balance.

Accepted deposit methods include Touch n Go eWallet, Boost, FPX bank transfer (via Maybank, CIMB, and Public Bank), Visa, and Mastercard. town33 reserves the right to add, modify, or discontinue any payment method at its discretion with reasonable notice to affected users where practicable.

town33 employs Know Your Customer (KYC) procedures in compliance with applicable anti-money laundering frameworks. The Company reserves the right to require documentary verification of your identity and the source of funds before processing any withdrawal. Standard withdrawal processing times are as follows, measured from the time of approval: e-wallet withdrawals (Touch n Go, Boost) within 5 to 30 minutes; bank transfer withdrawals within the same business day.

• Minimum deposit: RM 20 per transaction (subject to change);
• Minimum withdrawal: RM 30 per transaction (subject to change);
• Deposits must originate from payment methods registered in the Member's own name. Third-party deposits are not accepted and may be reversed;
• town33 reserves the right to apply additional verification procedures to large or unusual transactions.

town33 does not charge deposit or withdrawal fees on its side; however, third-party payment providers may apply their own fees, which are the Member's responsibility.

All bets and gaming activities on town33 are subject to the specific product rules applicable to the relevant category (Sportsbook, Live Casino, Slots, Lottery, and others). These product-specific rules are available within each product section of the platform and form part of these Terms by reference.

A bet or wager is considered accepted only when a confirmation reference number has been issued by town33's system. No bet shall be considered valid or binding on town33 until such confirmation is received. Bets placed but not confirmed due to technical failure or connectivity issues are void.

town33 reserves the right to void, suspend, or refuse any bet at its sole discretion if it reasonably believes the bet involves match-fixing, collusion, the use of automated betting systems, arbitrage betting, or any form of fraud or abuse. In such cases, the Company may withhold associated winnings pending investigation.

Live casino game results, including Baccarat, Roulette, Blackjack, Dragon Tiger, and Sic Bo, are determined by the respective certified live dealer studio and are final. Disputes regarding live casino hand outcomes must be submitted to town33 support within 24 hours of the session, citing the relevant game session ID.

From time to time, town33 may offer bonuses, free bets, cashback, reload promotions, or other promotional incentives to Members. Each promotion is subject to specific terms and conditions, including but not limited to wagering requirements, eligible games, minimum odds, time limits, and maximum withdrawal caps on bonus-derived winnings. These specific terms are published on the relevant promotion page and are incorporated into these Terms by reference.

• Bonuses may not be transferred between accounts;
• town33 reserves the right to amend, suspend, or withdraw any promotion at any time;
• Any attempt to abuse bonus structures — including but not limited to low-risk hedging strategies designed to guarantee bonus conversion without genuine play risk — may result in the forfeiture of the bonus and associated winnings;
• Bonuses are intended for recreational players. Professional or syndicated betting operations are not eligible to participate in standard promotions.

The following conduct is strictly prohibited on the town33 platform and may result in immediate account termination, forfeiture of balances, and referral to relevant authorities where applicable:

• Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with the platform in a manner not intended for human use;
• Exploiting software errors, glitches, or technical vulnerabilities to gain an unfair advantage;
• Engaging in or facilitating match-fixing, insider betting, or the use of non-public information to place wagers;
• Money laundering or using the platform for any financial transaction intended to disguise the proceeds of unlawful activity;
• Creating multiple accounts for the purpose of circumventing bonus restrictions, account limits, or any other platform control;
• Engaging in collusive or syndicated betting strategies designed to exploit promotional structures;
• Using payment methods not registered in your own name or facilitating transactions on behalf of a third party without authorisation;
• Accessing the platform in violation of any applicable law or regulation as it applies to you personally.

town33 provides the following responsible gaming tools to all registered Members: deposit limits (daily, weekly, monthly), session time limits, cooling-off periods, and self-exclusion. These tools are accessible in your account settings and take effect as specified within the product interface.

The town33 platform is strictly restricted to individuals aged 21 years and above. The Company employs age verification at the point of registration and reserves the right to request documentary proof of age at any time. Accounts found to belong to individuals under 21 will be immediately terminated and all associated balances forfeited in accordance with these Terms and applicable regulations.

For additional information and resources regarding responsible gaming, please visit the town33 Responsible Gaming page.

All content on the town33 platform — including but not limited to logos, trademarks, trade names, text, graphics, images, software, user interfaces, design elements, and data compilations — is the exclusive property of town33 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the town33 platform solely for your own personal, non-commercial, recreational gaming purposes. This licence does not grant you any right to copy, reproduce, distribute, publicly display, modify, create derivative works from, or commercialise any content from the town33 platform without prior written authorisation from the Company.

To the fullest extent permitted by applicable law, town33, its officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of or inability to use the platform, including but not limited to loss of profits, loss of data, loss of wagers, or loss of gaming opportunity.

town33's total cumulative liability to you in connection with any claim arising under these Terms shall not exceed the net amount deposited by you into your town33 account in the thirty (30) days preceding the event giving rise to the claim.

town33 does not warrant that the platform will be available without interruption or error. Scheduled and unscheduled maintenance may temporarily affect platform availability. town33 will use reasonable efforts to provide advance notice of planned maintenance affecting platform access.

town33 reserves the right to suspend, restrict, or permanently terminate your account at any time, with or without prior notice, if the Company reasonably believes that you have violated these Terms, engaged in fraudulent activity, or posed a risk to the integrity of the platform or other Members.

Upon termination of your account for cause (i.e., due to a breach of these Terms), town33 may forfeit any balance remaining in your account, including any bonus funds and winnings derived from prohibited conduct. town33 will provide written notice of the termination and the grounds therefor within a reasonable period following the decision.

You may voluntarily close your town33 account at any time by contacting [email protected]. Upon closure, any remaining verified balance (excluding bonus funds not yet cleared) will be returned to your registered payment method, subject to standard KYC verification and withdrawal processing procedures.

town33 reserves the right to amend these Terms & Conditions at any time. Amended Terms will be published on this page with an updated effective date. For material changes that significantly affect your rights or obligations, town33 will endeavour to provide notice via email to your registered address or via a prominent notice on the platform prior to the effective date of the change.

Your continued use of the town33 platform after the effective date of any amendment constitutes your acceptance of the amended Terms. If you do not agree to the amended Terms, you must cease using the platform and may request account closure in accordance with Section 11.

These Terms & Conditions shall be governed by and construed in accordance with the laws applicable to the operation of the town33 platform. Any dispute arising out of or in connection with these Terms, including disputes regarding their existence, validity, or termination, shall first be submitted to town33's internal dispute resolution process by contacting [email protected] with a detailed written description of the dispute.

town33 will acknowledge receipt of formal dispute submissions within five (5) business days and provide a substantive response within thirty (30) days of receipt. Both parties agree to engage in good faith efforts to resolve any dispute through this internal process before pursuing any other remedy.

For any questions, concerns, or formal communications regarding these Terms & Conditions, please contact the town33 compliance team: